Terms of Service

Last updated: 9 July 2026

1. Who we are

These terms govern the use of this website and the commissioning of services from Red House Media Ltd, registered office 19 Gawsworth Road, Sale, M33 2UZ, United Kingdom. Company No. 17304731, registered in England & Wales. Contact: [email protected], +44 7446 393 428.

2. Scope of services

We provide marketing services on a monthly retainer basis: social media management, search engine optimisation (SEO), paid media (PPC) management, content and email marketing, brand and design work, and full-service marketing retainers.

We do not provide legal, financial or investment advice, and we do not guarantee specific rankings, follower counts or revenue figures — marketing outcomes depend on factors outside any agency's control. Third-party costs (ad spend, software licences, stock assets) are not included in retainer fees unless the proposal says otherwise.

3. How engagements begin

Enquiries are made via the contact form, by email or by phone. No payment is taken on this website. After an initial consultation we issue a written proposal; work begins only when the proposal is agreed and signed by both parties. The signed proposal, together with these terms, forms the contract. If the proposal and these terms conflict, the proposal wins.

4. Pricing and quotes

Prices listed on the website are indicative "from" figures, exclusive of VAT unless stated otherwise. Exact fees are set in the proposal. Proposals and quotes are valid for 30 days from the date of issue; after that we may re-quote.

5. Payment terms

Retainers are invoiced monthly in advance and payable by bank transfer within 14 days of the invoice date. If an invoice is more than 14 days overdue we may pause work until the account is settled, and may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Delivery of services

Each retainer month runs on the cycle described in the proposal — typically: plan agreed at the start of the month, campaigns shipped weekly, and a written report delivered within the first 5 working days of the following month. Timelines depend on the client providing access, approvals and materials promptly; delays on the client side extend deadlines accordingly. If we expect to miss an agreed deadline, we tell you in writing as soon as we know and agree a revised date.

7. Cancellation

The minimum term is the first quarter (three retainer months). After that, either party may end a retainer with 30 days' written notice. Work completed up to the end date is invoiced pro rata.

Consumers: if you engage us as a consumer at a distance, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you ask us to start work within those 14 days, you may still cancel but must pay for work done up to cancellation. Our services are aimed at businesses; consumer statutory rights are unaffected by anything in these terms.

8. Refunds

If we fail to deliver a month's agreed scope, you may choose between re-performance at no extra cost or a proportionate refund of that month's fee. Refunds agreed under this clause are paid within 14 days to the original payment account. Fees for months already delivered in full are not refundable. For consumers, the Consumer Rights Act 2015 applies: services must be performed with reasonable care and skill, and statutory remedies (repeat performance or price reduction) are unaffected.

9. Intellectual property

We retain ownership of all work we create until the invoices covering it are paid in full. On full payment, you receive ownership of the final deliverables produced for you, and we grant you a perpetual licence to use any of our underlying tools or templates embedded in them. We may show non-confidential work in our own portfolio unless you ask us not to. Materials you supply (logos, photos, copy) remain yours; you warrant that you have the right to let us use them.

10. Limitation of liability

Our total liability arising out of any retainer, whether in contract, tort or otherwise, is capped at the fees you paid us in the 3 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit, revenue or goodwill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under the law of England and Wales.

11. Disputes

Raise any dispute first by email to [email protected] — we respond within 5 working days and aim to resolve matters directly. If that fails, both parties will consider mediation before litigation. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction (consumers may also sue or be sued in their home UK nation).

12. Changes to these terms

We may update these terms from time to time; the version on this page at the date you sign a proposal is the one that applies to that engagement.